| About Us | City & Guilds Certificate in Conflict Management L2
City & Guilds Certificate in Conflict Management L2
City & Guilds Certificate in Conflict Management Level 2
A scenario-based accredited programme designed to help you develop essential skills and techniques necessary to deal with conflict safely and professionally.
What's in it for you?- Gain a Level 2 qualification in Conflict Management
- Feel safer at work and confident to deal with conflict effectively
- Understand legislation, issues and terms
- Opportunity to network with people working in other areas and
share best practice
- Safer working environment with less injuries and personal safety problems
- Diffuse potential conflict situations and minimise complaints
- Employees qualified to accredited standards with a level 2
certificate
- Understand policy, risk assessment and personal risk assessment
- Identify the warning signs of conflict escalation
- Understand and avoid conflict situations
- Identify methods to diffuse high risk conflict
- Deal with post incident responsibilities and learning from
events
What's involved? An interactive, scenario
based learning programme with practical exercises, theory and
research based learning and group activities.
- Online assessment
- Supporting handouts and reference resources
- Lunch and refreshments included
- 1.5 day course
